Questions?
Do you have any questions? Our customer service is available and will respond as soon as possible.
Feel free to contact us at info@vanquishcoffee.co
Here are some frequently asked questions:
When will I receive my order?
Orders are generally shipped from our warehouses within 3 business days.
After that, it takes between 10 and 22 business days for your item to arrive at your home.
During peak times, it may take up to 6 days before shipping. Our packages are handled by La Poste; we do not work with pickup points.
My order is incomplete
Since we have different storage locations and work with various manufacturers, you may receive your products in different packages. So, don’t worry if you don’t receive everything at once.
Our average delivery time is 10 to 22 business days. Some packages may take a bit longer.
However, if you still haven’t received your package after 35 business days from the order date, we will issue a full refund, and you can keep the item when it arrives.
Contact us at info@vanquishcoffee.co to report a missing item.
Can I cancel or modify my order?
We process orders quickly, usually within 12 hours.
For this reason, you have 12 hours after placing your order to send a cancellation or modification email to info@vanquishcoffee.co
After this time, your items will have already been shipped, and we will not be able to modify your order.
The item I received is broken/defective?
Despite our careful selection of trusted carriers, your package may arrive damaged.
In this case or if there is a defect, contact us at info@vanquishcoffee.co with the following details:
- Your order number
- A description of the problem (wrong item/defective, etc.)
- A photo or video
You will not need to return the product, and we will directly refund the amount of your order in the form of a store credit (if you prefer another form of refund, please let us know).
What payment methods do you accept?
We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, PayPal, and Bank Cards.
Is my information secure?
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately.
If you provide us with your credit card information, it will be encrypted using SSL security protocol and stored with AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we comply with PCI-DSS requirements and implement additional standards generally recognized by the industry.
